Shipping policy
Processing & Dispatch
Doberman Forge knives ship from our North Carolina workshop.
Finished, in-stock knives generally require:
Domestic orders: 1–3 business days for processing.
International orders: 3–5 business days for processing.
These processing estimates apply to completed knives. Made-to-order knives, custom commissions, and engraving require additional production time before shipment. Refer to the listing or agreed order details for the applicable production estimate.
If we cannot ship within the stated timeframe, we will contact you about the delay and any options required by applicable law.
Shipping Rates & Transit Estimates
Contiguous 48 U.S. states: Free standard shipping on knife orders of $200 or more; $10 shipping on knife orders below $200.
Alaska, Hawaii & international destinations: Shipping options and charges are shown at checkout. The contiguous-U.S. free-shipping offer does not apply.
Transit time depends on the destination and shipping service selected. Any transit estimate begins after dispatch and does not include processing or production time.
Carrier delivery estimates are not guaranteed arrival dates. Holidays, weather, and customs processing can affect delivery.
International customers are responsible for applicable import duties, taxes, and clearance charges not collected at checkout.
Print-on-demand merchandise has separate shipping charges shown at checkout and is excluded from the knife free-shipping offer.
Merchandise & Digital Purchases
Print-on-demand merchandise is produced by fulfillment partners and may ship separately from knives. Production and delivery times differ from the estimates for finished knives above.
Digital gift cards are delivered electronically. Class purchases do not involve shipping; attendees must contact us to schedule.
Tracking & Insurance
All knives ship insured. Tracking information is provided when your order ships.
If a package arrives damaged, retain the item and packaging and contact us promptly with your order number and photographs.
For a missing or delayed package, contact us with your order number and tracking information. We will review the issue and any applicable carrier claim. The appropriate resolution depends on the circumstances and applicable consumer rights.
Delivery Information & Requested Dates
Please check your delivery address before ordering. Contact us promptly if you notice an error; changes may not be possible once an order has shipped.
If you need an item for a particular occasion, contact us before purchasing. A requested date is not a confirmed delivery commitment.
Contact
Email sales@dobermanforge.com with your order number and question.
Replies may come from dobermanforge@gmail.com.