Refund policy

Returns, Refunds & Cancellations

Please review the description, specifications, and selected options before ordering. Contact us before purchasing if you have questions about suitability, materials, class availability, or other details.

All sales are final for change of mind. We do not offer a trial period or accept returns, exchanges, or cancellations because of personal preference or a change in plans.

This includes gift cards, knife-making classes, and custom or personalized items, subject to rights provided by applicable law.

Damaged, Incorrect or Defective Items

If an order arrives damaged, you receive an incorrect item, or you believe an item is defective, contact sales@dobermanforge.com promptly with:

  • Your name and order number.

  • A description of the issue.

  • Clear photographs of the item.

  • Photographs of the packaging if shipping damage is involved.

Retain the item and packaging while the issue is reviewed. Contact us before returning anything so we can provide the appropriate instructions.

The resolution will depend on the issue, applicable warranty coverage, and consumer rights. A report does not automatically authorize a return or establish a particular remedy.

Knife-Making Classes

Classes may be given as gifts or transferred to another attendee.

Purchasing a class does not reserve a date. The purchaser or attendee must contact us and arrange the booking within 12 months of purchase. Attendance may take place later on an agreed date.

To reschedule, notify us before the affected session begins. Replacement dates depend on availability.

A session missed without notice before its scheduled start is considered fulfilled and does not qualify for a replacement session.

See Class Information for scheduling and attendance requirements.

Custom Orders & Deposits

Custom and personalized orders are not cancellable for change of mind. Any required deposit and project-specific payment terms are discussed before acceptance.

This does not limit applicable rights concerning defects, non-delivery, or qualifying shipment delays.

Warranty & Shipping Issues

Workmanship claims are evaluated under our Lifetime Warranty.

For delivery problems, see our Shipping Policy.

The change-of-mind policy does not override warranty coverage or cancellation, refund, and other rights that cannot legally be excluded. If Doberman Forge cancels an order, payments collected for that order will be refunded.

Contact

Email: sales@dobermanforge.com
Phone/text: 704-985-3136

Replies may come from dobermanforge@gmail.com.